1. About This Privacy Notice
This Privacy Notice explains how Viewmatt collects, uses, discloses, and protects your personal data when you use our marketplace platform, seller dashboard, mobile services, and related features.
2. Data Controller
Viewmatt Limited is the data controller responsible for your personal data in accordance with the Kenya Data Protection Act, 2019.
3. Personal Data We Collect
- Full name and contact information
- Email address and phone number
- Account login credentials (encrypted)
- Delivery and billing address
- Business registration details (for sellers)
- Transaction and payment confirmations
- Device information and IP address
- Platform usage analytics
4. How We Use Your Data
- To create and manage accounts
- To process orders and payments
- To verify seller identity
- To detect and prevent fraud
- To improve platform performance
- To communicate service updates
- To comply with legal obligations
5. Legal Basis for Processing
We process your personal data based on contractual necessity, legal compliance, legitimate business interests, and consent where applicable.
6. Cookies and Tracking
We use cookies and similar technologies to enhance functionality, analyze usage patterns, and personalize user experience.
You may disable cookies via your browser settings.
7. Sharing of Personal Data
- Payment service providers
- Logistics and delivery partners
- Cloud hosting providers
- Fraud prevention services
- Regulatory authorities where legally required
We do not sell your personal data.
8. International Transfers
Where data is transferred outside Kenya, appropriate safeguards are implemented to ensure compliance with applicable data protection laws.
9. Data Security
- SSL encryption
- Secure hosting environments
- Role-based access control
- Continuous system monitoring
- Encrypted password storage
10. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this notice, including legal and regulatory requirements.
11. Your Rights
- Access your personal data
- Request correction
- Request deletion
- Object to processing
- Withdraw consent
- Request data portability
Requests may be submitted to: privacy@viewmatt.co.ke
12. Marketing Communications
You may opt out of marketing communications at any time via the unsubscribe link or account settings.
13. Children’s Privacy
Our platform is not intended for individuals under 18 years of age.
14. Changes to This Privacy Notice
We may update this Privacy Notice periodically. Updates will be posted on this page with a revised effective date.
Marketplace Commitment:
Viewmatt is committed to ethical data governance, transparent operations, strict seller verification, and secure handling of buyer and seller information.
15. Contact Us
Viewmatt Market
Email: support@viewmatt.co.ke
Phone: +254 797175624/0711562682
Location: Kenya